Terms and Conditions

Thank you for shopping with Hyo Silver.  We take pride in our reputation for quality products and customer service. If for any reason you are not in love with your stock item selections, we will gladly issue you a store credit for future use on stock items or custom items, or exchange the item for you within 30 days of purchase when returned in new condition.  Custom or made-to-order items are nonexchangeable.  Refunds are not available.

Shipping Times:

Although most orders placed before 2 pm Central time will be processed and shipped the same business day, we do ask for customers to allow 1-3 days for processing time.  Orders are shipped and processed Mon – Fri Only.   Hyo Silver is not responsible for lost, damaged, or delayed shipments. Please note time frames for the following delivery methods. Our UPS choices deliver MON-FRI only. USPS Priority delivers Mon- Sat. Package shipped via UPS are insured.

  • UPS Next Day – Next Business Day
  • UPS 2 DAY – 2 Business Days
  • UPS 3 DAY – 3 Business Days
  • UPS GROUND – up to 5 Business Days
  • UPS PRIORITY- 1 to 3 Business Days based on distance.

*Shipments are not processed during store closures, or National Holidays when carrier services observe the day.

  • New Year’s Day –
  • Memorial Day –
  • Independence Day –
  • Labor Day – September
  • Thanksgiving Day –
  • Christmas –
  • New Year’s Eve –
  • New Year’s Day –

Warranty:

All Hyo Silver items are handcrafted by our artisans and contain subtle variations, making each piece unique.  Hyo Silver provides a one year warranty against damage due to manufacturers’ defects under normal use of the product, with proof of purchase.  We reserve the right to inspect the item to determine if it has been abused in any way, including exposure to harsh chemicals or damaging impacts. If your item falls within the warranty, it will be repaired or replaced at no cost. For cherished items that fall beyond the warranty, we provide product services at a reasonable rate. Complimentary cleaning and antiquing is offered with all Hyo Silver products at our store location.  *Customer is responsible for shipping charges.  Hyo Silver is not responsible for lost or stolen items.  *Chains are sold at discounted price as a courtesy to our customers purchasing a Hyo Silver pendant.  Since they are provided by a 3rd party, chains are not warrantied. We can replace some parts for you at a minimal charge and shipping fees, but recommend you take the chain to a local jeweler for repair services.

Exchanges: 

Exchanges and store credit are available within 30 days of purchase with proof of purchase when the item is in new condition.  An exchange form is included with your shipment. Exchanges are processed within 10 business days of receipt.  If you are in need of an Exchange Form, or would like to view our full Exchange Policy, click here.

Repair Services:

We provide a one year warranty against damage due to manufacturer’s defects.  If your item falls within the warranty, it will be repaired or replaced at no cost.  For cherished items that fall beyond the warranty, we provide repair services at a reasonable rate.  We offer complimentary cleaning and antiquing for all Hyo Silver products.  *Shipping charges may apply. See our Satisfaction Policy for full details.

Rings:

Please note: Generally, tapered rings will fit your normal ring size, while bands 3/8″ or wider may require a half size larger.  Many of the styles of rings we produce contain a continuing pattern around the band that does not permit re-sizing.  For stock items, we provide a 30 day exchange period in which you may exchange for a different size. Rings are available in full and half sizes with a variance within a quarter of size. For custom items, we recommend customers get sized for the band width of the ring they are ordering to insure correct measurements, as re-sizing is not advised for many styles.

Earrings:

At Hyo Silver, we understand that accidents happen.  If one of the earrings you buy from us is lost or destroyed, and is not a closeout item, you may purchase another pair from us for one-half the price of the new pair, when you ship the remaining earring back to us.

Cleaning & Care:

Protect your jewelry from impacts against hard or abrasive surfaces. Regularly examine jewelry to ensure settings, clasps, and joinings are secure.  Typically, silver that is worn regularly requires less cleaning: Hyo Silver recommends wearing jewelry daily and removing jewelry for water related or laborious activity.  Jewelry containing black antique background, oxidized designs, or gemstones, can be damaged by cosmetics, extreme temperatures, household chemicals, and ultrasonic cleaning.   To clean jewelry, we recommend Hyo Silver Gentle Cleaner and Polishing Cloth.  Complimentary cleaning and antiquing is available at our store location.

We hope that with proper care, your individual piece will bring you many years of enjoyment.  As always, we strive for excellence in customer satisfaction and customer service.  Please contact us with any questions or suggestions.

-The Hyo Silver Team

General

Your use of the Hyo Silver Website (the “Site”) constitutes your agreement and acceptance without modification of the notices, terms and conditions set forth herein (the “Terms and Conditions”).  If you do not agree and accept without modification the notices, terms and conditions set forth herein, do not use this Site.  These Terms and Conditions of use are subject to change from time to time without notice.  Your use of the Site following any change constitutes your agreement to be bound by the terms and conditions then in effect.

Use License

Hyo Silver (“Hyo Silver”) grants you the non-exclusive permission to view this Site and to print individual pages from this Site for your own personal, noncommercial use, provided that you agree to and accept without modification the notices, terms and conditions set forth in this agreement.

As a condition of your use of this Site, you warrant to us that you will not use the Site for any purpose that is unlawful or prohibited by these Terms and Conditions.  If you breach any of these Terms and Conditions, your authorization to use this Site automatically terminates, and you must immediately cease use of the Site, including any materials that you may have previously printed.

Copyrights

The Site, and all materials on this Site, including photographs, designs, illustrations, images and text are the copyrighted property of Hyo Silver and its affiliates, or third-party content providers.  You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, material, software, products or services from this Site.  For purposes of these Terms and Conditions, any use of the materials contained on this site or any other website or for any other purposes except as provided in the Use License is expressly prohibited.

Trademarks

The trademarks, service marks and logos (the “Trademarks”) used and displayed on this Site are registered and unregistered trademarks of Hyo Silver and others.  Nothing on this Site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Trademark displayed on the Site, without the prior written permission of the Trademark owner.  Hyo Silver aggressively enforces its intellectual property rights to the fullest extent of the law.  The Hyo Silver name may not be used in any way, including in advertising or publicity pertaining to distribution of materials on this Site, without prior written permission from Hyo Silver.  Hyo Silver prohibits use of any links to the site unless establishment of such a link is approved in advance by Hyo Silver in writing. Fair use of Hyo Silver’s Trademark requires proper acknowledgment.  Other product and company names mentioned in this Site may be the Trademarks of their respective owners, and should not be used without the permission of the trademark owner

Products

The products displayed on this Site may be available to customers in the US, as well as certain additional countries, however, Hyo Silver cannot guarantee the availability of products outside of these areas.  In addition, Hyo Silver reserves the right to limit quantities, and certain products may be in limited quantity and/or availability in certain areas from time to time. The prices of products displayed on this Site are quoted in U.S. dollars and are valid and effective only within the United States.  Hyo Silver is not responsible for any errors in pricing or product descriptions, including typographical errors.  Hyo Silver reserves the right to change its prices for its products and services from time to time.

Links to Third Party Sites

This Site may contain links to sites owned or operated by parties other than Hyo Silver.  Such links are provided for your reference only.  Hyo Silver does not control outside sites and is not responsible for their content.  Hyo Silver’ inclusion of links to an outside site does not imply any endorsement of the material on the site or, unless expressly disclosed otherwise, any sponsorship, affiliation or association with its owner, operator or sponsor, nor does inclusion of the links imply that Hyo Silver is authorized to use any trade name, trademark, logo, legal or official seal or copyrighted symbol that may be reflected in the linked site.  If you decide to access any of the third-party sites linked to this Site, you do so entirely at your own risk.

Feedback

Any comments or feedback you provide to Hyo Silver regarding the Site or Hyo Silver products or services are deemed to be non-confidential.  This includes suggestions, ideas, comments or other submissions to Hyo Silver, whether through the Site or otherwise.  Hyo Silver shall be free to use such comments or feedback on an unrestricted basis, without compensation to you.  You agree that no comments or feedback submitted by you to Hyo Silver will violate the rights of any third parties, including copyright, trademark, patent, privacy or other personal or proprietary rights.

Disclaimers of Warranties /Limitation of Liability

While Hyo Silver uses reasonable efforts to confirm the reliability and accuracy of information on the Site, there is no guaranty that such information is accurate, and therefore all information is provided on an “as is” basis.

HYO SILVER MAKES NO REPRESENTATIONS ABOUT THE ACCURACY, CORRECTNESS OR COMPLETENESS OF THE CONTENT OR THE PRODUCTS OR SERVICES ASSOCIATED WITH THIS SITE, OR THE SUITABILITY OF THE CONTENT, PRODUCTS OR SERVICES ON THIS SITE FOR ANY PURPOSE.  ALL SUCH MATERIALS ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.  HYO SILVER SPECIFICALLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.  HYO SILVER SHALL NOT HAVE ANY LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENT OF THIS SITE, FOR YOUR ACTION OR INACTION IN CONNECTION WITH THIS SITE (INCLUDING YOUR PURCHASE OF PRODUCTS OR SERVICES THROUGH THIS SITE) OR FOR ANY DAMAGE TO YOUR COMPUTER OR DATA OR ANY OTHER DAMAGE YOU MAY INCUR IN CONNECTION WITH THIS SITE.  YOUR USE OF THIS SITE IS AT YOUR OWN RISK.  IN NO EVENT SHALL EITHER HYO SILVER, ITS AFFILIATES OR AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS SITE, THE MATERIALS IN THIS SITE, YOUR PURCHASE OF PRODUCTS OR SERVICES THROUGH THIS SITE, THE DELAY OR INABILITY TO USE THIS SITE OR OTHERWISE ARISING IN CONNECTION WITH THIS SITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES.

YOUR SOLE REMEDY FOR DISSATISFACTION WITH THIS SITE, SITE-RELATED SERVICES, AND/OR HYPERLINKED WEBSITES IS TO STOP USING THE SITE AND/OR THOSE SERVICES.

SOME STATES AND/OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.  IN SUCH JURISDICTIONS, HYO SILVER’S LIABILITY IS  LIMITED TO THE FULLEST EXTENT ALLOWED BY LAW.

Indemnification

You agree to defend, indemnify, and hold Hyo Silver, its officers, directors, managers, members, employees, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of these Terms and Conditions.

Contacting Us

If you have any questions about this agreement, please call us at (877)-796-7961 or send us an e-mail at hyosilver@hyosilver.com or write us at Hyo Silver, PO BOX 2488, Bandera, TX 78003.  Although Hyo Silver will in most circumstances be able to receive your e-mail or other information provided through this Site (including, without limitation, service requests and other submissions), Hyo Silver does not guarantee that it will receive all such e-mail or other information timely and accurately and shall not be legally obligated to read, act on or respond to any such e-mail or other information.  Be aware that the Internet e-mail typically is not secure.

Miscellaneous

You agree that Hyo Silver may at any time and without notice change the terms, conditions and notices under which this Site is offered.  Hyo Silver reserves the right in its sole discretion to deny access to the Site or any portion thereof to any person or user without notice.

You agree that no joint venture, partnership, employment or agency relationship exists between you and Hyo Silver as a result of this agreement or your use of this Site.

Hyo Silver’s performance of this agreement is subject to existing laws and legal process and nothing contained in this agreement is in derogation of Hyo Silver’s right to comply with law enforcement requests or requirements relating to your use of this Site or information provided to or gathered by Hyo Silver with respect to such use.

This agreement and the Hyo Silver Privacy Policy constitutes the entire agreement between you and Hyo Silver with respect to this Site.  This agreement and the Hyo Silver Privacy Policy supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Hyo Silver with respect to this Site.  No modification of this agreement shall be effective unless it is authored by Hyo Silver or its affiliates, or unless it is physically signed by a Hyo Silver officer.  Any alleged waiver of any breach of this agreement shall not be deemed to be a waiver of any future breach.  A printed version of this agreement and/or of any notice given by Hyo Silver in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement or your use of this Site to the same extent and subject to the same conditions as other business documents and records originally generated and maintained by Hyo Silver in printed form.

This document was last updated on August 4, 2017
Copyright © 2017 Hyo Silver All Rights Reserved.

CLICK HERE FOR INFORMATION REGARDING THE HYO SILVER PRIVACY POLICY