IMPORTANT: In accordance with health and safety guidelines, we are all increasing our use of hand sanitizer. Please remove Hyo Silver jewelry, especially rings, before applying hand sanitizer. The chemicals in hand sanitizer are very harsh on sterling silver jewelry and will accelerate tarnishing and remove any treatments like rhodium plating and antique backgrounds quicker.
With proper care, your Hyo Silver piece will retain beauty and luster for generations to come. Here’s how to clean and care for your jewelry item:
Protect your jewelry from impacts against hard or abrasive surfaces. Regularly examine jewelry to ensure settings, clasps, and joinings are secure. Typically, silver that is worn regularly requires less cleaning.
Hyo Silver recommends wearing jewelry daily and removing jewelry for water related or laborious activity. Jewelry containing black antique background, oxidized designs, or gemstones, can be damaged by cosmetics, extreme temperatures, household chemicals, and ultrasonic cleaning.
Cleaning at Home
To clean jewelry, we recommend Hyo Silver Jewelry Cleaning Kit. *Hyo Silver Gentle Cleaner and Polishing Cloth are safe for all Hyo Silver products and stone types. Do not use any unapproved products on Hyo Silver Jewelry as it may damage the items and void the warranty.
- Clean jewelry with Hyo Silver Gentle Cleaner
- Polish jewelry with Hyo Silver Polishing Cloth
- Wear silver often as worn silver requires less cleaning
Complimentary Professional Cleaning
If your items are in need of extra love, send them in for complimentary professional cleaning! Complimentary professional cleaning is available for all Hyo Silver items, just pay shipping when applicable. Send in your items with the Service Request Form .
Tarnishing & Skin Discoloration
Tarnishing is a natural process of silver. Tarnish, and other chemical reactions such as metallic abrasion and corrosion, which may cause skin discoloration after contact with skin or silver, can be attributed to and expedited by the following sources: salt, salt air, cosmetics, lotions, hand sanitizer, Sulphur compounds, PH imbalance (body chemistry), and many other household chemicals. The best resolutions for silver tarnish is to avoid chemicals, wear jewelry daily, and follow the cleaning and care tips included with the Hyo Silver Gentle Cleaner and Polishing Cloth.
Hyo Silver offers repair services for jewelry items at no cost when covered by 1 year warranty, or at a reasonable service rate. Send in your items with the Service Request Form and list repair services required or areas of concern. Your items will be inspected upon receipt and a service representative will reach out to you with pricing for repairs.
Rhodium Plated Jewelry
Hyo Silver offers a collection of jewelry that is rhodium plated, which is a precious metal treatment on top of the sterling silver that increases the brilliance of the item and gives the silver a reflective cool tone. To keep your rhodium plated items looking their best we recommend you clean with our Hyo Silver Jewelry Cleaner and Polishing Cloth. Rhodium plating typically lasts 1-2 years which may vary with frequency of wear and use of chemicals (hand sanitizer, water with chlorine etc). Re-plating is offered at a reasonable service fee when you send your item in with the Service Request Form.
Feel free to contact a friendly Hyo Silver representative for with any product care inquiries.