Artwork & Approval Process 1 – 2 Weeks
Production Time 8 – 12 Weeks
Receive Custom Order 1 – 2 Weeks
Custom Order Timeline: 16 Weeks
- Artwork is emailed in 1 to 10 business days.
- Changes to artwork are typically processed by the next business day
- Final Approvals and Payment Processing approximately 3 business days
- Production Time is approximately 8 weeks to 12 weeks
- Occasionally additional production time is required to ensure accuracy of the final product or for special product services.
- We recommend finalizing a custom order with approval and payment for any special occasion or ceremony at least 16 weeks in advance.
Artwork & Approval Processes
1. Initial Artwork Email: Priority Status Vs. Regular Requests
Priority Status (w/ 50% Deposit) Requests: Custom order requests submitted with payment are prioritized by our Design Team and moved to the front of the line daily. Our goal is to email the artwork back to the customers by the next business day.
Regular Requests: Custom order requests submitted without 50% deposit are processed after requests for payments. Our goal is to return artwork within 10 business days but will do so sooner if orders with priority status are low.
2. Artwork Soft Approval
Designer will send you artwork from their email address for your review. Please ensure all elements of the design, color options, and lettering options are correct and to your liking, including but not limited to: Base metal choice, scroll color, background color, stone color, lettering, spelling, item, quantity, item measurements, stone size and shape, and all sizing and measurements.
After carefully reviewing the design and ensuring there are no more changes to communicate to your Designer, reply to the email with “I approve this design”. This approval is what we call the “soft approval”. Changes are permitted after the soft approval, but not after the Final Approval.
3. Artwork Final Approval Process: Priority Status Vs. Regular Requests
Priority Status (w/ 50% Deposit) Requests: Final Artwork Approval is sent via email PDF. Because you have already paid a 50% deposit, only final artwork approval is required at this time. If any of your custom order selections added to the cost of the item, that balance is added to your final payment, so the final payment may be more than your original payment. Approving the design means acceptance of our custom order approval agreement. Do not approve artwork if you have changes. There are no changes permitted after final approval.
Regular Requests: Final Artwork Approval and 50% deposit are sent together via an emailed secure payment link, e-invoice, with artwork attached. You may choose to pay in full or 50% Deposit. Your payment confirms approval of artwork and acceptance of our custom order approval agreement. Do not pay the e-invoice if you have changes. There are no changes permitted after final approval.
4. Production Confirmation Email
Shortly after you’ve approved your artwork, you’ll receive a production confirmation email containing your order number. Please retain for your records. Production time is approximately 10 weeks. Paying off your item early will speed things along once your item is ready to ship. Please update us with any shipping address or contact information changes.
5. Item Ships
Please make sure we have your UPS deliverable physical shipping address on file. When your item is finished and completed quality inspection, any remaining balance is collected, and the custom piece is shipped via UPS. Enjoy your custom piece!