Hyo Silver offers repair services for all of our jewelry items. There is no cost for items covered by our one year warranty. For cherished items that fall beyond the warranty, we provide jewelry repair services at a reasonable rate. The customer is responsible for shipping charges. Hyo Silver is not responsible for lost or stolen items.
Send in your items with our Service Request Form and list the repair services you require or the areas of concern. Your items will be inspected upon receipt and a service representative will contact you.
Turnaround Time and Notification
Once your service request has been processed, you will receive an email confirmation within 5 business day with an estimated completion date, cost of repair, if applicable, and a service order number OR a notification of return shipment.
We stand behind the quality and craftsmanship of our jewelry. All Hyo Silver items are handcrafted by our artisans and contain subtle variations, making each piece unique. Hyo Silver provides a one year warranty to cover any manufacturers’ defects occurring under normal use of the product. Damage caused by wear and tear, impact, chemical contact, etc. is not covered under warranty. If your item falls within the warranty, it will be repaired or replaced at no cost. For cherished items that fall beyond the warranty, we provide product services at a reasonable rate. Complimentary cleaning and antiquing are offered for all Hyo Silver products at our store location. *Customers are responsible for shipping charges for services if applicable. Hyo Silver is not responsible for lost or stolen items. Chains are warrantied for manufacturers’ defects; parts and findings that wear with use or break from impact damage are not covered under warranty. We can replace most chain parts at a minimal charge; shipping fees apply. Repairs or services performed by a jeweler other than Hyo Silver will void the warranty. It is recommended Hyo Silver handle all repair work. Our manufacturing warranty excludes coverage for wear and tear, loss of gemstones, product loss or theft.
For more details, please read our Customer Satisfaction Policy.