When Will My Order Be Shipped?
Orders placed before 12 pm CT on Monday through Friday are typically processed and shipped the same business day. Orders placed after 12 pm will ship the following business day. Orders placed on weekends and when our headquarters is closed also will ship on the next business day.
Our headquarters is closed on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
How Is My Order Shipped?
UPS is our preferred shipping method. Tracking numbers are provided via email with every order.
- Orders Less Than $250 – Ground Shipping
Calculated rate is offered via UPS Ground Shipping (3-5 Business Days) for street addresses only.
Calculated rate is offered via Surepost (10-14 days) for PO Box addresses.
- Orders More Than $250 – Free Shipping* (Excludes Custom Orders)
Free shipping is offered via UPS Ground Shipping (3-5 Business Days) for street addresses only.
Free shipping is offered via Surepost (10-14 days) for PO Box addresses.
*Free Shipping applies to orders shipped in the contiguous United States only and does not apply to Custom Orders. If you would like to get a quote for UPS 2-Day shipping please contact our Customer Service team at 877-796-7961 Option 2.
For orders shipping to Hawaii, Alaska, or Canada, rates will be available via phone order only: Call 830-796-7961. Hyo Silver will not accept any prepaid postage, packaging, or labels to ship any of our items.
Hyo Silver accepts online orders for addresses in the contiguous United States and Canada only. For all other countries, please contact us by telephone at 830-796-7961 and we will gladly process your international shipment.
Shipments to Canada are via UPS International Shipping (duty + tax included); a valid street address is required. All transactions are made in United States dollars (USD). Exchange rates may apply.