Free Manufacturing Warranty
We stand behind the quality and craftsmanship of our jewelry. All Hyo Silver items are handcrafted by our artisans and contain subtle variations, making each piece unique. Hyo Silver provides a one year warranty to cover any manufacturers’ defects occurring under normal use of the product. Damage caused by wear and tear, impact, chemical contact etc is not covered under warranty. If your item falls within the warranty, it will be repaired or replaced at no cost. For cherished items that fall beyond the warranty, we provide product services at a reasonable rate. Complimentary cleaning and antiquing are offered for all Hyo Silver products at our store location. *Customers are responsible for shipping charges. Hyo Silver is not responsible for lost or stolen items. Chains are warrantied for manufacturers’ defects.; parts and findings that wear with use or break from impact damage are not covered under warranty. We can replace most chain parts at a minimal charge and shipping fees. Repair or service performed by a jeweler other than Hyo Silver will void the warranty. Our manufacturing warranty excludes coverage for wear and tear, loss of gemstones, product loss or theft.
Refunds are available up to 30 days from purchase when the item is returned in new condition. Refunds are issued via check for cash and debit card with pin purchases; or applied to the original purchasing credit card less a 10% restocking fee. Refunds issued to a Hyo Silver gift card are refunded in the full amount. Custom orders are non-refundable. Sale items are non-refundable. Priority pre-paid custom orders are refundable less 10% when requested before final approval of the artwork is given.
Exchanges and store credit are available within 60 days of purchase when the item is returned in new condition. An exchange form is included with shipments or available at hyosilver.com. Please allow 10 business days to process your request upon receipt. See “Exchanges” at hyosilver.com for more information.
Sale items are non-refundable. Customers may exchange the item for another stock item or gift card credit within 60 days from purchase.
If your Hyo Silver item is in need of services including cleaning, antiquing, or repair/refurbish, please print the Service Request Form. Complimentary cleaning and antiquing is offered with all Hyo Silver products at our store location when dropped off or for a reasonable return shipping charge. See the Product Service Request Form for full details and turnaround time.
Please note: Generally, tapered rings will fit your normal ring size, while bands 3/8″ or wider may require a half size larger. Many of the styles of rings we produce contain a continuing pattern around the band that does not permit resizing without breaking that pattern. For stock items, we provide a 60 day exchange period in which you may exchange for a different size when the item is returned in new condition. Rings are available in full and half sizes with an allocated variance of a quarter of size. For custom items, we recommend customers get sized for the band width of the ring they are ordering to ensure correct measurements, as resizing is not advised for many styles.
At Hyo Silver, we understand that accidents happen. If one of the earrings you buy from us is lost or destroyed, and is not a closeout item, you may purchase another pair from us for one-half the price of the new pair, when you ship the remaining earring back to us.
Cleaning & Care
Protect your jewelry from impacts against hard or abrasive surfaces. Regularly examine jewelry to ensure settings, clasps, and joinings are secure. Typically, silver that is worn regularly requires less cleaning: Hyo Silver recommends wearing jewelry daily and removing jewelry for water related or laborious activity. Jewelry containing black antique background, oxidized designs, or gemstones, can be damaged by cosmetics, extreme temperatures, household chemicals, and ultrasonic cleaning. To clean jewelry, we recommend Hyo Silver Gentle Cleaner and Polishing Cloth. Complimentary cleaning and antiquing is available at our store location. We would like to thank you again for your purchase. We hope that with proper care, your individual piece will bring you many years of enjoyment. As always, we strive for excellence in customer satisfaction and customer service. Please contact us with any questions or suggestions.
-The Hyo Silver Team