Service Request Form

Hyo Silver takes pride in our reputation for quality products and customer service. We provide a one year warranty against damage due to manufacturers’ defects. If your item falls within the warranty, it will be repaired or replaced at no cost. For cherished items that fall beyond the warranty, we provide repair services at a reasonable rate. We offer complimentary cleaning and antiquing for all Hyo Silver products. *Shipping charges may apply. See our SATISFACTION POLICY for full details.

Turnaround Time and Notification

Once your service request has been processed, you will receive an email confirmation with an estimated completion date OR notification of return shipment. Cleaning & Antiquing – within 10 business days from receipt,you should receive an email notification of return shipment Repairs/Refurbishing – within 5 business days you should receive an email notification with estimated completion date, cost of repair if applicable, and service order number.