How to Place Your Customer Order
The Hyo Silver design staff is very pleased to work with customers to create a custom piece in our company’s signature style. Customers can incorporate options like gemstones, colored crystals, sterling silver, solid gold, or gold overlay scroll work, brands, figures, initials, logos, and more on our buckles and select jewelry items. Customizing options are available on select Hyo Silver styles.
Step 1: Choose a Style & Browse Options
Browse our Custom Gallery of Knives, Rings, Pendants, Spurs, & Buckles and choose your custom piece. Take note of how you would like the item personalized; change a stone or metal color, add a brand, initials etc. The ordering forms allow you to view available options for your custom piece!
Step 2: Submit a Design Online or Contact Us
The best way to start an order is with our easy to use ordering forms! At the bottom of the product page of the custom item is a “start design” button. Once clicked, you can browse and select your custom options for the item. Add an attachment if you would like to include an image of your brand or logo and include any other details in the comments section. After reviewing your selections, press “submit design”. If you’d prefer to order over the phone, our Design Associates are available to help you with your order Monday through Saturday 9 am to 5 pm at (toll free) 877-796-7961 option 2 or (international) 830-796-7961 option 2 or Contact Us by email.
Step 3: Work with a Designer
Within 3-4 business days from placing your order, you will receive an email from your Design Associate with a digital layout of your design and instructions for the approval process. Communicate changes or adjustments to your designer at this time. Please do not submit additional custom designs online. Please contact your Design Associate directly via email or phone with any questions or changes to your order. Customers must submit both written approval of the design and make the 50% deposit or payment in full to finalize an order (instructions are sent via email). Once approval & payment are received, a confirmation email containing your order number is sent to your email within a few days. Production time is *approximately 8 weeks.
Step 4: Shipping
As soon as your order is ready to ship your card is charged for any remaining balance and shipped to the address on file. You will receive an email with a tracking number for your package. It is the customer’s responsibility to contact us with any changes or corrections on the shipping address. Enjoy your custom Hyo Silver piece!
Please consider these following policies when placing a custom order:
Additional Production Time – To insure accuracy of your order, occasionally additional production time may be required.
Custom Fee – Generally, custom fees are included in pricing of items in our Custom Gallery. Additional fees may apply for gemstones or requests outside of customizable styles.
Ring Ceremonies & Graduation- When ordering an item that will be gifted or purposed for a special day, we recommend finalizing your custom order at least 12 weeks in advance. Traditionally, Senior and Class Rings are ordered at the beginning of the Junior year. Finalizing your custom order well in advance will give peace of mind in the weeks leading up to the “big day”.
University Licensing – Celebrate school spirit with a custom jewelry item, accessory, or belt buckle. Hyo Silver is licensed or maintains permissions to produce university trademarks for:
Angelo State, Baylor University, Cal Poly State, Fort Hays, Houston University, Kansas State University, McNeese, Oklahoma State, Sam Houston University, Stephen F. Austin, Sul Ross University, Tarleton State University, Texas A&M College Station, Texas A&M Commerce, Texas A&M Corpus, Texas A&M Kingsville, Texas A&M San Antonio, Texas Christian University, Texas University Health Science Center San Antonio, Texas University Rio Grande Valley, Texas State San Marcos, Texas Tech University, University of Texas at San Antonio, West Texas A&M, Wichita State University, The University of the Permian basin, Colorado State University, New Mexico State University.
Don’t see your university? Contact us and we may be able to acquire permissions for your school.
Greek Licensing – Add the Greek letters of your sorority or fraternity chapter to a custom item. Ask us about licensing for your fraternity or sorority!
Custom Ring Limitations – The customization areas on Hyo Silver class/custom rings are primarily reserved for lettering, or very simple figures; like a ranch brand, cross, or heart. Some requests for figures cannot be accommodated due to spacing and balance requirements for custom rings. Customers may inquire about specific figure requests in the comments section & sample image section of the Custom Ordering Form or by calling 877-796-7961 option 2 to consult with a Design Associate and referencing the item’s SKU number. A Design Associate will work to best incorporate the details of the custom request within the workable parameters of the piece, or propose alternatives. Customizing options are available on select Hyo Silver styles. Some items are non-customizable.
Diamonds– Our company does not handle diamonds, nor customers’ personal stones, but customers wanting diamonds set in a Hyo Silver ring do have a few options: Customers can purchase Hyo Silver rings with our standard stone and setting, then when they are ready to replace the created stone with a diamond, they have a local jeweler mount their diamond with a white gold or yellow gold setting. The other option is to special order the ring with no stone or setting in our standard sterling silver and gold overlay material or our solid white or yellow gold options (call for quote) and have a local jeweler mount the diamond with a gold setting. Feel free to contact us at 877-796-7961 to speak with a designer about options.
Solid Gold Items– Solid gold items must be quoted. Most rings start at $1600 in solid white, rose, or yellow 14 k gold. The white gold is not rhodium plated, and therefore does not have a pure platinum coloration. White gold items will have a hue of yellow; it will look like a pale yellow gold.
Sizing– Some items, like bracelets, rings, and watches, must be made to your specific measurements. It is the customer’s responsibility to provide the correct size for the order.
Ring Sizing – Because customers are responsible for ordering the correct size, we recommend getting sized for the band width of the ring being ordered. Ring sizes may vary within a 1/4 size. Hyo Silver rings are sized on a Stuller brand True Size Ring Mandrel.
Requirements to Begin Production– If required, sizes must be submitted by the customer and verified by the customer. The 50% deposit AND written approval are both required before production can begin.
Changes to Your Design – All changes must be resubmitted and approved by the customer before the order is finalized. Once you have made the deposit and submitted your written approval, the item is now in production; your order is finalized. No changes are permitted once the order is finalized. It is very important to carefully review your layouts before granting your approval of the design in writing.
Post Production Changes– Any additional work requested by the customer after the item has been made will be subject to a reasonable fee. This includes but is not limited to sizing, changing stones, or reworking design elements on any piece.
Warranty – Custom orders also come with a 1 year warranty protecting against manufacturer’s defects. Please see our Satisfaction Policy for details. There are no exchanges, refunds, or returns on custom orders.
Turnaround Time – Production time runs approximately 8 weeks which does not include design time or time in transit.
Shipping – When the order is ready, a representative from shipping will call you to verify your shipping address and notify you that your item is headed your way. At this time, any balance due will be collected before shipping.